Refund policy
We hope you love your order! Because our squishies are personal-use products, all sales are final and we do not accept returns or exchanges for change of mind.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Email: support@squishyland.us
Please include:
- Your order number
- A photo or short video clearly showing the issue
- A brief description of the problem
Once reviewed and approved, we may provide a replacement or refund. In most cases, you will not need to return the damaged or defective item.
Please note: Refunds or replacements are not available for normal wear and tear, damage caused after delivery, minor variations in color/appearance, or items that have been intentionally damaged or altered.
We reserve the right to deny refund or replacement requests that show signs of misuse, abuse of our policy, or repeated/unusual claims.
Missing or lost packages
If tracking shows your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first. We are not responsible for packages that are lost or stolen after confirmed delivery.
Approved refunds
Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.